Terms & Conditions

These terms and conditions shall apply to all current or future services provided by MeyerundKuhl Spezialwäschen GmbH (hereafter “MeyerundKuhl”) to customer (hereafter “customer”), unless otherwise agreed upon separately and documented in writing.

1. Conclusion of contract

A contract between MeyerundKuhl Spezialwäschen GmbH ("MeyerundKuhl" for short) and a customer is deemed concluded on receipt of the order confirmation email which is sent to the customer after clicking the “buy now” button. Upon the receipt of the written order confirmation, the customer is entitled to send in textiles for cleaning and reproofing (according to the service description in the order) at the price specified in the order.

In the attachment to the order confirmation email, the customer receives a printable, free shipping label as a PDF file which he can use to send in the items to MeyerundKuhl.

MeyerundKuhl is entitled to withdraw from the contract, in which case any items that have already been sent to MeyerundKuhl will be returned to the customer free of charge.

Private consumers have the right of withdrawal within 14 days after the contract has been concluded. During the conclusion of the contract, before clicking the “buy now” button, the customer must confirm that he expressly wishes the service to begin before the statutory withdrawal period of 14 days has expired. The customer further confirms that he agrees that he loses the right of withdrawal with full fulfillment of the contract by MeyerundKuhl even before the end of the statutory period.

2. Damages to cleaning goods

MeyerundKuhl is not responsible for any damages caused by the nature of the cleaning goods and which cannot be detected by a professional inspection of the cleaning goods (e.g., damages due to insufficient tensile strength of the fabric and seams, insufficient fastness of dyes and prints, shrinkage, proofing, previous improper handling, hidden foreign bodies, accessories belonging to the textiles, such as belts, buckles, buttons, sequins, and other hidden defects). The same applies to cleaning goods or parts of cleaning goods that cannot be cleaned or can only be cleaned to a limited extent unless they are labeled accordingly by the manufacturer.

3. Customer's duty to inform about particularly high-priced cleaning. Removal of non-textile objects by the customer

The customer is obliged to inform MeyerundKuhl about particularly high-priced cleaning goods when handing it over to MeyerundKuhl. The customer must ensure that non-textile objects, such as ballpoint pens, pocketknives, etc., are removed before the garments are handed over.

4. Return/Obligation of the customer to collect the goods

After processing the cleaning goods, they are returned by our logistics partner (usually DHL) to the delivery address specified in the order. When sent, the customer must accept the goods within 14 working days after the scheduled delivery date. If this does not happen within one year, MeyerundKuhl is entitled to use the garment as intended by law unless the customer contacts the MeyerundKuhl prior to such use. Any cleaning goods whose proceeds do not exceed the cost of the named method of use can be used freely in an economically sensible manner. The customer is entitled to potential realization proceeds.

5. Customer’s obligation to give notice of defects/missing quantities/incorrect delivery of cleaning goods

The customer must prove that the cleaning goods have been handed over to MeyerundKuhl for processing, e.g., by submitting the order and proof of posting to DHL or comparable documentation. Obvious defects to the cleaning goods caused by the return shipping must be reported within two weeks of the return. In the two aforementioned sentences, the same applies to the complaint of missing quantities or incorrect deliveries.

6. Liability and limitation of liability

Statutory rules apply. The shipment of the goods is insured up to € 500; any liability beyond this is excluded. In the case of damage caused by negligence, compensation is limited to the foreseeable damage typical for the contract. These limitations do not apply to culpable violation of essential contractual obligations or to culpable violations that endanger the achievement of the purpose of the contract. In addition, these limitations do not apply in case of damage to life, body, and health.

7. Collection, Processing, and Use of Personal Data in Orders

We only store personal data (e.g., name, address, email-address, phone number) that customers submit to us voluntarily, e.g., when ordering goods/services from us, contacting us (e.g., via contact form or by email), or creating a customer account with us. We collect, store, and process these data in accordance with the GDPR, the German Federal Data Protection Act, and the German Telemedia Act exclusively for the purpose of processing orders, answering customers’ questions, performing statistics, and shipping.

To process orders, we will share customers’ data with the shipping company responsible for delivery to the extent required to deliver orders and/or with the payment service provider to the extent required to process the payment. The scope of data transmission is restricted to a minimum. Under no circumstances, these data are given to unauthorized third parties.