Shipping & Payment Terms
Shipping Terms
For shipments to our cleaning and reproofing service, appropriate shipping boxes must be used to protect the clothing from damage. Please, use only one box per order and make sure to use only boxes which are as stable as possible and sufficiently large. The following dimensions ??and weight specifications should not be exceeded:
Max. dimensions (L x W x H): 120 x 60 x 60 cm, max. weight: up to 31,5 kg per package
With your order confirmation you will receive a printable, free shipping label as a PDF.
| Destination | Fees | Shipping Time |
| Germany | 7,90 Euro;
free shipping for all purchases of at least 69 Euro | 1-3 working days |
| Austira | 9,90 Euro;
free shipping for all purchases of at least 79 Euro | up to 7 working days |
| Other EU Countries | 19,90 Euro; | up to 14 working days |
(all fees incl. VAT)
Currently, we cannot ship to Great Britain, Switzerland, and Norway, unfortunately.
The calculated shipping costs are shown in the order overview above the "buy" button. If you need more than one box, please create a separate order with a new shipping label. Shipping labels can be used only once.
To avoid packaging waste and to protect the environment, we will send your textiles back in the shipping packaging in which we received them, provided it is suitable for repeated shipping.
We will always try to ship all items in one delivery however that may not always be possible. We therefore reserve the right to ship also partial deliveries or separate orders together. To the extent permitted by law, we shall not be held liable for any damages, liabilities, costs, or other expenses resulting from late deliveries.
Payment Terms
Invoice
You will receive our account details with the order confirmation email. Please transfer the invoice amount to the account shown, stating the order and invoice number. The invoice is due for payment immediately.
PayPal
For quick and easy payment, you can pay in our online shop using PayPal. When choosing the PayPal payment method during check-out, you will be automatically redirected to PayPal after clicking "Next." There you can pay conveniently using your email address and password. Your PayPal account will be charged immediately with the amount of your purchase.
You can use this payment option, even if you do not have a PayPal account yet. Simply create a PayPal account while completing the payment process. You can link a PayPal account to both your bank account and credit card. The payment details are stored in the PayPal account, so you do not have to re-enter it for each online purchase you make.
Amazon Pay
With Amazon Pay, you can use the payment information and delivery addresses stored in your Amazon account for making online purchases. To do this, you need to have an Amazon customer account.
When putting items in the shopping cart, you can pay with your Amazon account simply by clicking on "Pay with Amazon." The payment information is stored in your Amazon account.
Note: Unfortunately, Amazon vouchers which are stored in your Amazon customer account cannot be used for purchases in our online shop.
Loging in with Amazon
To log into our online shop with your Amazon account, click on the "Amazon Login" button on registration/login page. This will take you to a separate page where you can log into your Amazon account. You can then use the delivery and invoice addresses stored in your Amazon account to complete the order process in our online shop.
